Frequently asked questions

My Account

How do I create an account?


Welcome to Framewars Studions! You will be required to create an account when placing an order. If you wish to create an account without placing an order, go to "My Account" and select "Create Account".




What is the 'Address Book' in my Framewars Studios account and how does it work?


The Address Book allows you to store multiple shipping addresses within your account and easily select a shipping address for an order.




What is my preferred shipping address?


Your preferred shipping address is the default address that is automatically selected when placing new orders or using other features on our site.




I can't sign in to my Framewars Studios account?


Make certain that you have entered the correct e-mail address and password that you chose when creating your Framewars Studios account. Passwords are case-sensitive, but e-mail addresses are not. If you still cannot sign in reset your password by using the "I forgot my password" link.




I forgot my password. What do I do?


To change your password, click on the "I forgot my password" link when trying to log in. All password activity is confidential and can only be updated by the account holder, so Framewars Studios' Customer Service is not able to revise or change passwords or assist with account access.




How do I update my shipping address?


Log in to "My account" and view your Address Book. You can set any address as your preferred address by selecting the "Make Preferred" button. This will not update the shipping address associated with any of your existing orders. To make changes to an existing order, you must edit the order directly.




How do I update the shipping address for a order?


You can easily change the shipping address for all pre-orders in "My Account". If you would like to change an address for a shipment that is already in process, you must contact customer service. Please note that in most situations we are unable to change your address if your order is already processing.




What is the 'Wallet'in my Framewars Studios account and how does it work?


The wallet allows you to store multiple payment methods within your account and easily select a payment method for an order.




What is a preferred payment method?


Your preferred payment method is the default payment method that is automatically selected when placing new orders or using other features on our site.




How do I change my preferred payment method?


Log in to "My account" and view your wallet. You can set any payment method as your preferred payment method by selecting the "Make Preferred" button. This will not update the payment method associated with any of your existing orders. To make changes to an existing order, you must edit the order directly.




How do I remove my credit/debit card?


Please open your Framewars Studio account, navigate to your wallet, then select and delete any or all of your payment methods.




Should I have multiple accounts?


To avoid any complications, we strongly advise to create only one account for each individual user.





Payments

Payment options?


We accepts payment from PayPal and Stripe. However there will be a 5% PayPal fee.





About Us

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About Us





Shipping

Shipping Info


As a customer, you have the option to choose your preferred shipping method. The option that you choose and the destination of the order determines the cost of your shipping as well as the length of time it will take to get your order. All shipping times are dependent on product availability.

Please note that transit time refers only to the time it takes the carrier from pickup to delivery. Delivery time may vary from the below estimated time depending on customs clearance, delays in the destination country, missed or cancelled dispatches. All shipping options come with tracking for you to keep track of your parcel online.
Item will only be shipped to stated address indicated by buyer under Shipping Address.




How about Custom charges?


Custom Tax & VAT are based off individual customer country law, Framewars Studio will not be held liable for any custom tax or vat charged to customer upon receiving parcel. Customer are advised to check with local authority in regards to this matter before any purchase.