TERMS & CONDITIONS

The below applies only If you purchased your products directly from Framewars Studio. If you purchased directly from other retailers, please contact them instead as we all have different sets of policies which Framewars Studio do not govern nor have control over. 

GENERAL T&C

  • All figures are quoted in USD (American Dollar), unless stated otherwise.

  • Deposits are only refundable or transferable to another buyer or for another product if Framewars Studio cancels release of said products.

  • Framewars Studio will ship or allow the collection of the products only to the original buyer. Proxies or representatives will not be entertained.

  • Before buying, customer should check and confirm whether Framewars Studio product is allowed to be sold and shipped to their mailing address. No freight forwarder or PO Box addresses will be entertained. Framewars Studio reserves the right to cancel and forfeit any orders whose shipping address are not compliant within our delivery terms.

  • For those buyers who have paid deposit during Pre-Order and is expecting the production, the buyer is obligated to pay the remaining balance and shipping fees when the product is ready to release or ship within two (2) weeks upon receiving the email notification. If we do not hear from the customer, a reminder via email will then be sent again 5 days before cut off date. Failure to respond or pay up within a given time frame will be deemed as product cancellation and deposit forfeited.

  • No returns policy, no refunds policy, no cancellation policies. All products sold are strictly non-refundable or exchangeable for other products.

  • Stocks are extremely limited and it is expected that multiple buyers are attempting to buy the same product at the same time (at check-out page). Hence, it is possible to encounter stock not available at the moment buyer clicks ‘purchase’ – this is not a system bug. In rare cases where 2 customers have purchased at the exact same moment causing the product to be oversold, Framewars Studio will issue a full refund to affected customers.

  • By proceeding with this order, you have deemed to have read, understood and agreed to our terms. 

  • Buyer is to make sure details (ie: Name, phone number, shipping address, etc) keyed into Framewars Studio are correct. Framewars Studio will follow the shipping address stated on the website to arrange for delivery. Framewars Studio is not responsible if the product shipped to the wrong address keyed in by the buyer.

  • Buyer is obligated to inform Framewars Studio if there is any change in shipping address before Framewars Studio arrange the shipment.

  • Final release date of the product is subject to delay by the studio and/or manufacturer. As all the products are hand-made, hence, there will be no two pieces of exactly the same products. Hence, products and/or items are subject to minor differences and slight imperfection.​

PAYMENT METHODS

  • We accept payment via PayPal and Stripe

  • Please note there will be 5% Paypal charges on top of the product price. We suggest oversea buyers to use Paypal as it is secure, reliable and faster.

CHANGES TO POLICIES

  • We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitutes your acceptance of this policy as modified by the posted changes. 

  • Your acceptance of this privacy policy.

    • By using this site, we assume that you have read the privacy policy and understood its meaning. If you do not agree with the facts stated in this policy then we recommend that you do not use this website.